Provide first and second-line IT support to end-users, ensuring efficient resolution of IT incidents and requests. Act as a functional administrator for company-endorsed software and end-user devices :
Act as the first and second level IT support contact, handling incidents and service requests via phone, email, ticketing system, and on-site support.
Troubleshoot and resolve technical issues related to hardware, software, peripherals, and network connectivity. […]
Manage user accounts, email configurations, and access rights in compliance with security policies. […]
Support IT Service Management...